Terms and Conditions

Terms and Conditions – Client Agreement:

If you join us as a member, you accept that you will remain liable for the monthly account sent to you for the services rendered. Payment in FULL and in ADVANCE of each new training month is required.

Payment Terms

  • Fees are payable in FULL and in ADVANCE of any Pilates session taking place. No payment no class.
  • We do not operate on a pay as you go basis.
  • Sessions are only valid for the training month regardless of how many sessions you attend.
  • No carry-over sessions to the next month or year.
  • You will be invoiced for the month in FULL regardless of how many sessions you attended the previous month.
  • Months with public holidays will be billed in FULL and normal.

Monthly Invoicing (Please Initial)

  • You will be charged for a FULL month as you own your specific time slot.
  • Sessions falling on a public holiday will be charged and moved to an alternative day.
  • Holiday months will be billed in FULL, adequate catch-up sessions will be provided.
  • It is your responsibility to arrange catch up lessons.
  • December month catch up sessions will be done from as early as October.

Cancellations:

  • We follow a strict 24-hour cancellation policy, failure to do so will result in loss of the session.
  • Classes cancelled within 24 hours can be rescheduled with your instructor within the same month, depending on availability.
  • If for whatever reason we must cancel your session, we will provide you with a different time.
  • Should you fail to pitch up for class, a full session rate will be charged.
  • We require ONE FULL CALANDER MONTHS notice via email prior to cancellation of classes.

Refunds:

  • If you are unable to continue your scheduled sessions due to medical reasons, Centred Soul Pilates Studio will issue you with a credit, you can commence class when the medical reason is no longer valid. Kindly provide us with a doctor’s letter.

Tardiness:

  • Kindly be on time for your session.
  • If you are late there will be a reduction in the session time and full session rate will be charged.

Instructors:

  • Should you wish to change Instructors please talk to the studio owner Marti.
  • Please take responsibility for communicating with your Instructor regarding injuries, treatment, etc.

Attire:

  • Please wear comfortable training clothes and socks for hygienic purposes.
  • Please bring a towel and a water bottle.

Duration:

  • All sessions are 55 minutes in duration.

Training Sessions:

  • During a session various exercise will be demonstrated and explained, it is your responsibility to ask if you don’t understand.

Studio Etiquette

  • Kindly spray and wipe off your mat or piece of equipment after use with the cloth and cleaning materials provided.
  • Please put your cell phones on silent during classes and private sessions.
  • Please keep noise level at a minimum in the studio and be mindful of others practicing.
  • Please arrive on time and a few minutes early if it is your first visit to our studio and only enter the studio at your booked time.
  • Please remember we have a 24 hour cancellation policy for sessions and 8 hours for classes.
  • Please contact us directly if you have any questions, concerns, or compliments.
  • Exercise should be performed at a pace which feels comfortable for you. PAIN is the body’s warning system and should.
  • NOT BE IGNORED. Please inform your teacher immediately if you feel any discomfort during a session. Please also inform your teacher if you felt any discomfort after the previous session.
  • Centred Soul Pilates Studio accepts no responsibilities for personal possessions damaged or lost on its premises.